comes with a pedigree quite unlike any other online casino, by being part of the same group as an exclusive chain of land gaming venues, and also by being part of the Rank Group.
About Grosvenor Casino
Any professional poker or card player will be familiar with the Grosvenor chain: Their sites occupy some of the most upmarket areas of central London and other prestigious areas of the UK, and their website therefore needs to come with a similar level of exclusivity to retain the high-end feel of their overall brand - and needless to say it does.
The site is operated alongside sister site Mecca Bingo which is highly-regarded and the software and customer service resources that Rank Plc provide to the sites are shared among them, making for some large economies of scale that benefit players enormously.
With the weight of the Rank Group behind them, Grosvenor's reputation is pretty unimpeachable - though we always find that some investigative work among user forums always unearths the truth about any casino - particularly in the one area that matters the most, which is payout speed. Thankfully, Grosvenor have a reputation for speedy cashouts, which make sense as they have a decent reputation and too much to lose by not paying out on time.
Grosvenor runs IGT software for its instant play mode using Flash, and will give you a Playtech installation if you opt to download. Play is enabled for mobile and tablet use, and the site as a whole is exceptionally well laid out and easy to navigate: Handy tabs along the top of the screen will direct you to the casino, live casino, poker and promotions pages, which is fairly standard - however there's also a tab here to help you find your nearest Grosvenor land casino - which you won't find anywhere else.
Interestingly, you're given a casino wallet here that can also be used at Mecca Bingo and Blue Square, and those sites do have other games from the likes of Novomatic and more, so it's worth remembering that you're joining part of something bigger than the site you originally signed up for here.
Navigation seems fairly standard, though take a look at the bottom of the lobby screen and you’ll see three headings: Shortcuts, Recommended Links and Help & Advice. These are exceptionally well thought through and make it as easy as possible to find out all you need to know about non-critical but essential subjects like Play Points, where to find out more – and there are couple of areas that are unique to Grosvenor that we particularly liked: They have a relationship with The Carers’ Trust charity that you can read about and the casino even has its own blog.
You’ll get £20 free when you register an account. Registering takes around three minutes and once you’ve wagered just £100 you’ll get the £20 with no further playthrough requirements.
If you have visited any one of the 55 Grosvenor Casino outlets across the UK, you can get a free £20 no deposit casino bonus when you join!
If you are already a Grosvenor Casino customer, you can link your PLAY POINTS card to your online account, and start collecting PLAYPOINTS online!
To link your PLAY POINTS card, simply enter your customer card number and date of birth on this page. You will then be taken to the login page. If you have not joined grosvenorcasinos.com yet, you will be taken to the registration page, where you can claim a no-deposit £20 casino bonus! Once logged in/registered, your card will automatically be linked. Once your card is linked, you can collect and redeem PLAY POINTS every time you play online, on mobile, or in your local casino.
PLAY POINTS Gold Card customers receive special privileges in our casinos, online and through your mobile. Having a Gold Card or becoming a Gold customer earns you great bonus levels on each Play Points promotion - online and in your casino; special access to deals and offers, only available to Gold Card holders; the chance to redeem Play Points for personalised rewards and a Birthday offer just for Gold Card customers.
To be awarded a Gold Card, you will need to earn 8000 points over 12 months. This can be done anywhere in the casino, online or via your mobile. The 12 month window can start anytime and we will be checking regularly to invite customers hitting that level to join the club.
With hundreds of Playtech games it's worth taking the download option if you like branded games: All your favourites like The Mummy, Rocky, Gladiator and many more can be found here along with progressive millionaire-maker Beach Life and the fascinating, multi-directional Gold Rally . However, we find this site best for playing IGT games, as they're instantly available and bring you all the gameplay that you'd expect from a company that has access to decades of land casino experience. IGT known what makes a player's pulse start racing, and you'll never be short of excitement when playing their games:
For the definitive Ancient Egypt game, check out Cleopatra: It's been imitated many times, yet never equalled. For a true original, take a spin on Da Vinci Diamonds: This was the original falling block game that spawned the likes of Gonzo's Quest , and will let symbols on winning lines crumble to dust and the symbols above fall into their place.
For an American company, IGT score particularly well with UK punters, offering up slots and arcade games based on classic boardgames and TV shows that we all know or fondly remember: You can play all three of the immensely-successful Monopoly games here or open the famous boxes in Deal or No Deal - though slots purists will be expecting certain games that always appear on any serious player's list of essentials - and they're all here too: Rainbow Riches, the best Irish luck-themed game on the market is every bit as thrilling as it's always been, whilst Siberian Storm - currently the world's favourite land slot - has lost none of its appeal upon its conversion to an online format.
Grosvenor have just opened up a brand new Evolution Gaming area, and they’ve not skimped on the detail. Instead of the standard Evolution package they’ve gone for the works, with bespoke Grosvenor-branded rooms streamed in from sunny Malta featuring UK dealers to make British players feel especially at home.
You can also opt for standard Evolution-powered rooms from Eastern Europe, and in the case of roulette there are automatic games too.
The roulette tables let you play European or French games, the legendary Immersive Roulette and the famous VIP room, with each room icon showing you how many players are currently at the table, minimum stake levels and recent results.
Blackjack fans can play from just £3 a hand, and if you wish to use their Bet Behind facility you’re more than welcome. This lets you bet not on the outcome of the cards as you normally would, but on the success or otherwise of the player you choose to sit behind. Pick a winner and they could make you wealthy, so make sure you know your Blackjack strategy and select a competent player to make you rich whilst you sit back and enjoy watch.
Live Baccarat will enable you to enjoy a most exclusive live card game on the web. Beloved of James Bond, this game has a reputation for high stakes and complex rules, and is often shrouded in secrecy – but it’s actually pretty simple, and the online live version cleverly strips out a lot of the complexity whilst still keeping the essential excitement factor of the game well and truly intact.
For a more down-to-earth experience that won’t require any significant, unwanted risk you can try Three Card Poker, and if you want to step up the strategy up a few gears there’s Casino Hold ‘Em which gives you a genuine community card feel just like the real multiplayer version.
Amazingly, as if all this wasn’t enough, there’s also live Caribbean Stud Poker on offer too. Caribbean Stud is a casino table game that’s easy to play and offers fast-paced excitement for poker beginners, enthusiasts and advanced players alike. However, unlike standard poker games, Caribbean Stud is played against the house rather than against other players. There is no bluffing and no need for a ‘poker face’. It’s a straight contest against the live online dealer, and if you make an ante bet you can land a huge progressive jackpot on top of anything else you win.
Experience the pinnacle of real money mobile gaming with the UK’s best and biggest casino brand, Grosvenor Casinos, on your iPhone or iPad. The ultimate experience in mobile gaming, the Grosvenor Casino app combines the thrills of the casino floor with the excitement of online slots and puts it in the palm of your hand.
The slots and games in the app have been specially selected to bring you the best mobile experience possible. With slots varying from classics like Cleopatra and Rainbow Riches to more modern games, we offer something for everyone and are always on the lookout for the next mobile hit.
Fully-trained dealers bring you a range of table games in the Live Casino, including Roulette, Blackjack, Baccarat, Hold'em and 3 Card Poker. All Live games are streamed straight to your device in stunning HD, ensuring you never miss a moment of the action from the most realistic Live Casino around. Games currently available include Live Roulette, Live Blackjack, Live Hold’em, Live Baccarat, Roulette, Blackjack, Cleopatra, Book of Ra, Dolphin’s Pearl, Rainbow Riches, Black Widow, MegaJackpots Cleopatra, MegaJackpots Siberian Storm, Kitty Glitter, Luck O' The Irish, Atlantis Treasure, Deep Sea, Da Vinci Diamonds, Wild Wolf and many more.
If you’re new to Grosvenor Casinos, you can sign up quickly and easily through the app. Or, if you already play online, simply log in with your account details and start playing immediately.
You can call Grosvenor Casino on 0800 083 1990.
All major payment methods and cards are accepted at Grosvenor Casino, including debit/credit cards, pre-paid cards and e-wallets. Withdrawals at Grosvenor can be made using whatever method was used to deposit.
It takes 3-5 working days to process withdrawals via debit, credit or prepaid card. E-wallet withdrawals can be carried out in less than 24 hours.
Grosvenor Casino will need to see scans of ID documents like your passport, driving licence or birth certificate before they can start processing your withdrawals.
Why is my withdrawal still showing as pending?
When you initially request a withdrawal it will enter into a 'Pending' status. This simply means that it is awaiting processing by Grosvenor.
Once the transaction has been completed this will appear in your account history as a second line or entry as shown in the example below. This means that the funds have now left Grosvenor. The funds are then with your payments provider to credit to your balance. Withdrawals should be received within 3-7 business days from the initial request.
Why can’t I log in?
Please remember that your password is case sensitive, so try entering your details again if you think you may have entered them incorrectly.
If that doesn’t work, please click on the relevant link and follow the easy online instructions:
If you are still having difficulties then please contact the Customer Service Team, Freephone on 0800 083 1990.
Why won’t the games load up?
If you are having trouble loading games then there may be several different reasons for this.
Firstly, you must have Adobe Flash Player installed.
Secondly, outdated information in your computer's 'cookies' may be interfering with the game. Finally, it may be that the casino is experiencing technical issues or are completing some necessary maintenance on that particular game. This will usually only take place for a short time so please try again a little later.
For IGT slots with a really impressive bonus deal we'd fully recommend Grosvenor Casino. Whilst other sites claim to offer much bigger bonuses, they invariably aren't very achievable in practice due to huge wagering requirements whereas here, all you need do is deposit £20, wager just £100 (which could generate winnings of more than £100 anyway) - and then you get £20 with no further requirement to play through. This is typical of the honest, reassuring streak that runs through this site from the upfront way that promotions are set out to the fast cashout speeds.